FAQ

December 27, 2017

Q. What is the white stuff on my candle?

A. This is called "frosting" and is very normal for soy candles to do. 100% soy candles tend to frost over time. This does not affect the candle's performance. We do try to minimize the frosting as much as possible. 

 

Q. What is the difference in Paraffin and Soy Wax?

A. Paraffin wax is a natural, non-toxic product derived from the components of decayed animals and plant material. Soy is natural, renewable, non-toxic and biodegradable, a hydrogenated form of soybean oil. Soy wax has a lower melting point than paraffin and burns longer and at a lower temperature. Paraffin is hard and brittle compared to the soft and flaky soy.

 

Q. Why are there wet spots on my candle?

A. These are not wet spots. This is called shrinkage and is caused by air bubbles as the wax is cooling inside the container. Sometimes the wax will pull away from the glass and some will still stick on the glass, creating the "wet spot" look. We try to pour our wax at lower temperatures to prevent this as much as possible. 

 

 

Q. What to I do with this? (Scent Shots)

A. Remove the wax from the plastic container and "plop" it into your warmer

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